Shipping policy

Shipping Policy

At Velora, we currently ship to the United States, Canada, the United Kingdom, and Australia.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, high-demand periods, or promotional events.

Estimated Delivery Time

Estimated delivery times vary depending on your location, product availability, and the shipping carrier.

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

We offer free shipping on orders over $49. Standard shipping rates may apply to orders below this amount and will be shown at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email, when available. Tracking information may take a few business days to update.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the product price or shipping cost.

Delays

Velora is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping addresses, weather, holidays, or events outside our control.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. If an order is returned or delayed due to an incorrect address, the customer may be responsible for additional shipping costs.

Contact

If you have any questions about shipping, please contact us at abdelrhmanahmedfs@gmail.com.